These General Terms and Conditions in accordance with § 1751 of the Civil Code form are an integral part of the contract between the Client (Paying Customer) and the Service Provider (accommodation services contract) hereinafter referred to as the "Terms and Conditions" and define their other mutual rights and obligations in connection with the Order.

1. Prices and Services:

Current prices of accommodation and other services are given in the presentation materials of the Service Provider (websites, brochures, etc.). For the customer, the price of accommodation, which is stated in the voucher or it the email communication (hereinafter referred to as "voucher"), is binding. For the scope of contractually agreed services and prices, their breakdown in the voucher is binding. The Service Provider (Host) is entitled to change the agreed conditions of stay in cases that cannot be influenced (e.g. force majeure).

2. Customer cancellation:

The customer is entitled to cancel the order at any time prior to arrival. Cancellation information must be delivered in written form by e-mail to granitapartments@gmail.com. The date and time of email receipt is decisive for determining the time of cancellation. Exceptions are bookings made through partner booking portals (e.g. Booking.com, Expedia.com) where cancellations must be made via the appropriate portal.

3. Cancellation fees:

If the reservation is cancelled more than 14 days prior to arrival, no cancellation fee will be charged. If the reservation is cancelled later than 14 days before check-in (14:00/15:00) or in case of no-show, the Host will charge 100% of the price of the services ordered. These terms do not apply to non-refundable bookings. They also do not apply to bookings made through booking portals. In such cases, the cancellation policy specified by the booking portal applies.For long-term reservations or reservations regarding, New Year's Eve, or other special events individual cancellation policies may be agreed upon and a non-refundable deposit for accommodation services (payable in advance) or a refundable security deposit (payable on arrival) may be required. The Host will not charge the customer the above cancellation fees if the customer could not use the agreed services due to death in the family, hospitalization of the customer or natural disaster. The customer is obliged to provide the aforementioned facts with a written document to the host within 3 days of their occurrence at the latest.

4. Complaints

4.1 In the case of faulty or incompletely provided services, which have been agreed in the contract with the service provider, the customer is entitled to assert claims from defective performance (hereinafter also referred to as the "claim"). The customer applies his right to the provider through his authorized personnel or another person authorized by him.

4.2 The Customer is obliged to file a complaint without undue delay after having found defects, at the latest on the day of departure from the apartment.

4.3 The Customer may assert his claim in written form. The customer is obliged to submit a proof of accommodation, proof of payment and proof of identity when making a complaint.

4.4 Claims must be settled without undue delay, no later than 30 days from the date of claim, unless the customer and the service provider agree on a longer period.

4.5 The Customer is obliged to provide cooperation necessary to settle the complaint, specify the reasons, or propose the manner of its settlement, if the complaint proves justified.

4.6 Settlement of a justified complaint consists in the free removal of a service defect or completion of the service, or if it is possible to provide a substitute service according to its nature. If this is not possible, the Host will provide a reasonable discount on the price of the agreed and claimed service, which the customer could not use for the defects at all.

The customer will be informed in writing about the result of the claim. This does not apply if the claim was filed orally and this claim was granted.

5. Accommodation conditions

5.1. Guest accommodation: The guest can be accommodated when is properly registered. For this purpose, the guest is obliged to fill in the personal information via web application Alfred or by phone or message to the receptionist before his/her arrival. The guest is obligated to provide information from his/hers ID card, passport or other valid ID card. On the basis of these documents, the guest is registered. In the case of a foreigner, the guest is reported to the Foreign Police. The receptionist may refuse to accommodate the guest if he/she does not provide the necessary personal data.

5.2 Accommodation at Pštrossova 3, Praha 110 00 is available as self-check in. Instructions will be provided by the receptionist before arrival.

5.3 Guests are obliged to keep the night peace from 22:00 - 08:00 throughout the apartment, including corridors, terraces, apartments, rooms and balconies. It is forbidden to create excessive noise in the building throughout the day. In the event of a breach, the guest will be asked by the staff to cease his behaviour, unless he stops his behaviour, this is considered a gross violation of the GT&C.

5.4 Guests arriving with their children or bringing their pets will take care of them throughout the day without leaving them unattended in the apartment. The Host is not responsible for any accidents or damages caused by children or pets left unattended.

5.5 Guests staying in the building's common areas are respectful of other guests and do not disturb their private rooms or apartments.

5.6 All apartments are strictly non-smoking, including Iqos, electronic cigarettes, or other types not specified. Smoking is permitted only on the terrace and balconies.

5.7 The storage, consumption or trading of addictive and psychotropic substances is prohibited in the accommodation premises. In case of violation of this prohibition, the Host is entitled to contact the Czech Police.

5.8 In cases where the Host has to intervene against guests in breach of house rules in the time period between 20:00 - 08:00, it is entitled to reimbursement of the costs incurred to eliminate the violations.

In the case of gross violations of house rules such as smoking at the apartment premises, breaching the night peace, disturbing guest privacy, or any other activity mentioned in the paragraphs above, the Host will charge the guest a fine of 100 EUR (2 500 CZK). If the night intervention is necessary the additional amount of 100 EUR (2 500 CZK) is charged to the guest. 

The guest is charged an amount of 65 EUR (CZK 1 500 CZK) in case of loss or damage of the keys remote control. If the keys remote control are broken or lost between 20:00 - 08:00, the operating fee of 85 EUR (CZK 2 000 CZK) will be charged plus the amount to replace the set of keys remote control which is 65 EUR (CZK 1 500 CZK).

5.9 In the case of damage to property, guests who caused the damage will be provided with information on the amount of the damage within 14 days of the guest's departure. The guest undertakes to pay the incurred damages without undue delay. The payment deadline is 7 calendar days, from the date of the damages.

5.10 In the case of a gross breach of conditions, the Host is entitled to immediately cancel the stay without a refund.

5.11 The customer agrees to provide the personal data by third parties for the purpose of processing transactions.

6. Validity:

These terms and conditions are an integral part of the accommodation order and voucher.

These conditions are effective from 1.11.2024.

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